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FAQ's

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We release our tour dates in the Summer, follow-us on social media for announcements, promotions and to be the first to know when tickets go on sale. For group sales or private tours, please submit your request using our Contact Us form.
We suggest booking as early as possible to ensure tickets are available on the preferred date and time. We will try to accommodate any last-minute request; however, availability is not guaranteed. We offer stand-by and wait-list options on sold out dates.
Yes, once the bus arrives in Dyker Heights, Brooklyn, NY, there is a 90-minute guided walking tour to view the beautiful homes up-close and take memorable photos.  
Our tours are offered in English, but this tour is all about viewing the picturesque homes and beautiful Christmas lights that speak for themselves.
After placing an order, our website automatically sends out an email titled “Booking confirmation from Dyker Heights Christmas Lights”, please check your Spam and/or Junk folder, many times it can be found there. If not, please tell us by using the “Contact Us” form so we can resend it. 
Please note that the booking confirmation would be sent to the email entered on our website, not the email associated with your PayPal account.

Go to our Tours or Book Now page, choose tour type, available date, departure time and number of seats/guests, then click book now to proceed to the check-out and payment page.
Our tours may be cancelled, and a full refund will be issued when cancelled one week before departure date. A 50% refund will be issued if cancelled between one week and 48 hours prior to departure. Refunds will not be issued when cancelled within 48-hours of the tour’s departure time
After your online purchase you will be redirected to a confirmation page. You will also receive an email confirmation shortly after completing your purchase. Simply print out your ticket voucher and present it to our staff at tour check-in time.  If you forget or cannot print, you can show the voucher on your smart phone or electronic device.
You will travel in style on a comfortable coach bus that is climate-controlled, has a restroom, free Wi-Fi internet, multiple TV’s, electrical outlets to charge phones and electronics and plenty of storage space.
Our website accepts all major credit cards: Visa, MasterCard, Discover, Amex via PayPal. If you are interested in making a payment by check or other means, please contact us using our contact page.
Yes, although the website is designed for self-booking, you can submit a reservation request on our contact page and one of our staff members will contact you for assistance.
You may contact us using the form above or email us at:  Info@dykerheightschristmaslights.com
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